Production Support Training
Prepare for high-demand support roles in IT with practical production support training. Learn incident management, ticket handling, SQL support, Unix basics, job monitoring, root cause analysis, support workflows, SLA handling, and real-time issue resolution techniques followed in enterprise support teams.
- Duration
- 30 to 45 Days
- Learning mode
- Online / Offline
- Level
- Beginner to Intermediate
Who can join?
Freshers, Non-IT Candidates, Support Aspirants, Career Switchers
Course highlights
- Incident management: severity levels, escalation, and resolution workflows
- Ticket handling with ITSM tools and best practices
- SQL for production support: querying, troubleshooting, and data fixes
- Unix/Linux basics: file operations, grep, and log analysis
- Job monitoring and scheduling concepts
- Root cause analysis and problem management
- SLA management and priority handling
- Real-time issue resolution scenarios from enterprise support
Syllabus
- Introduction to Production Support
- ITIL Framework Basics
- Incident Management Process
- Severity Levels and Escalation
- Ticket Handling and ITSM Tools
- SQL for Support: Queries and Troubleshooting
- Unix/Linux Basics for Support
- Log Analysis and Monitoring
- Job Scheduling and Monitoring
- Root Cause Analysis
- SLA Management
- Communication and Stakeholder Management
- Real-Time Scenarios: Banking and E-Commerce
- Interview Preparation
Where can I learn?
Classroom learning in Mudichur / Tambaram, Chennai. Contact our learning team to confirm the available batch and online learning options.
Ask about fees, schedules and enrolment · Learning options across Tamil Nadu
Learning questions
Where are classroom sessions available?
Classroom learning is offered in Mudichur / Tambaram, Chennai. Contact the learning team to confirm the current batch, venue and online options.
How do I confirm fees and prerequisites?
Review the syllabus and level on this page, then share your experience with the learning team. Confirm current fees, taxes, prerequisites and any cloud usage costs before enrolling.
Does interview preparation guarantee a job?
Interview practice and placement support help you prepare. They do not guarantee a job, salary or selection; employers make their own hiring decisions.